A CUSTOMER trying to call British telecoms operator BT Group was left hanging on the telephone for a total of 20 hours, The Times newspaper reported today.
Hannah King, 51, called a company helpline after a BT engineer failed to turn up to install a telephone line at her new flat in Milford Haven, south Wales, according to the paper.
For eight hours in a row, she endured the sound of piped music. She gave up and tried again the next day - and waited another eight hours before putting the phone down.
The following day, she spent a further four hours on hold before hanging up. Full Story - Puritan's Pride
Hannah King, 51, called a company helpline after a BT engineer failed to turn up to install a telephone line at her new flat in Milford Haven, south Wales, according to the paper.
For eight hours in a row, she endured the sound of piped music. She gave up and tried again the next day - and waited another eight hours before putting the phone down.
The following day, she spent a further four hours on hold before hanging up. Full Story - Puritan's Pride
